Industrial Service Business Day
Industrial Service Business Day – ISBD
- Full-bodied seminar of presentations from industry, other fields of business and academics.
- Foreign guest speakers and international guru’s.
- The Day is in English.
- Major benefit: open networking across industry disciplines, company cases from industry and other fields of business.
Forthcoming ISBD
Sales matters in service business – 8th Industrial Service Business Day
April 14th, 2011. Hotel Rantasipi Airport, Robert Huberin tie 4, Vantaa, Finland.
Customer proximity and understanding customer real needs requires new capabilities both from the service supplier and the customer.
In the 8th Industrial Service Business Day, industrialists and researchers will address the question how to master service sales. The theme will be touched through industrial cases and latest research results.
Industrial Service Business Day is arranged by BestServ Forum, which is a network for knowledge sharing and learning between companies, researchers and consultants, whose goal is to develop industrial service business. The network is established by The Federation of Finnish Technology Industries and coordinated by VTT – the Technical Research Centre of Finland.
More information about the event is available through The Federation of Finnish Technology Industries website. The registration is also now open. The detailed programme and instructions for registration are available to dowload below.
The Programme of 8th Industrial Service Business day
Detailed Programme [PDF, 115kB]
Download the detailed programme.
Past ISBDs
7th Industrial Service Business Day
April 27th, 2010. Tamperetalo, Yliopistonkatu 55, Tampere, Finland.
Company Case Studies and Research Insights into World Class Service Business and Best Practices.
The 7th Industrial Service Business Day by BestServ Forum took place on April 27th in Tamperetalo in Tampere, Finland. The most recent views in service business were presented by leading international companies and research scientists at the 7th Industrial Service Business Day by BestServ Forum. This year the presentations emphasized in the following themes in particular:
- Service attitude - that is what counts.
- How to make the transformation happen?
The presentations from the Industrial Service Business Day, along with the detailed programme are available to download below.
The Presentations
Opening and Objectives [PDF, 876kB]
Juha Hulkkonen, Chairman, BestServ Forum. Business Development Executive, IBM Global Business Services
Post Industrial Manufacturing Goods and Services [PDF, 155kB]
Stephen Fox, Senior Research Scientist, VTT
Mindset and Strategic Approach to Service Businesses [PDF, 35.7MB]
Taneli Tikka, Entrepreneur & professional board member, Wisdom Like Silence, Ltd.
Managing Transformation from Product Oriented Organisation Culture Towards Customer Oriented Culture [PDF, 1.29MB]
Maaria Nuutinen, Project Manager of ServO –project
Managing and Integrating Customerships in a Business Takeover
Lassi Määttä, CEO, Barona Solutions Oy
Localized Service in a Global Way – Opportunity for Competence
Management [PDF, 816kB]
Tenhunen Päivi, Senior Project Manager, Service Development, KONE Oyj
Development of Economic Outlook: Finland in the Global Economy [PDF, 445kB]
Jussi Mustonen, Director, Confederation of Finnish Industries – EK
The Programme of 7th Industrial Service Business Day
Detailed Programme [PDF, 143kB]
The detailed programme of 7th Industrial Service Business Day.
6th Industrial Service Business Day
April 21th, 2009. Congress Centre Sibelius Hall, Ankkurikatu 7, Lahti, Finland.
Company Case Studies and Research Insights into World Class Service Business and Best Practices.
The 6th Industrial Service Business Day by BestServ Forum was held on April 21st in Congress Centre Sibelius Hall in Lahti, Finland.
The presentations from the Industrial Service Business Day are available to download below along with the detailed programme.
The Presentations
Opening and Objectives [PDF, 1.12MB]
Iiro Salkari, Co-ordinator of BestServ Forum. Technology Manager, VTT.
Kim Kaijasilta, Chairman of BestServ Forum. Business Development Manager, Vaisala Oyj.
Branding in Service Business [PDF, 1.07MB]
Timo Everi, Managing Director, Hasan & Partners Oy
Lead and Organize Parts Business in a Global Company
Tapani Tilus, Manager – Parts Business, Konecranes Oyj
Design, Make and Serve: Seeing, Thinking & Doing the Whole [PDF, 910kB]
Stephen Evans, Professor of Life-cycle Engineering, Head of Department,
Cranfield University UK
Service Design for and with People [PDF, 490kB]
Tuuli Mattelmäki, Senior Researcher, Taik / Service Factory
Commercialising Services in Technical Wholesale Business [PDF, 660kB]
Tuomo Väänänen, First Executive Vice President, Onninen Oy
Global Economic Crisis – Implications for Finnish Industries and
Innovation [PDF, 489kB]
Pekka Ylä-Anttila, Managing Director, Etlatieto Oy
The Programme of 6th Industrial Service Business day
Detailed Programme [PDF, 143kB]
Download the detailed programme.
5th Industrial Service Business Day
April 24th, 2008. Messukeskus, Helsinki, Finland.
Company Case Studies and Research Insights into World Class Service Business and Best Practices.
The 5th Industrial Service Business Day was held on April 24th in Messukeskus (Helsinki Fair Centre), Helsinki, Finland.
The presentations from the Industrial Service Business Day are available to download below along with the original brochure.
The Presentations
Opening and Objectives [PDF, 1.37 MB]
Chairman, BestServ Forum
Kim Kaijasilta, Business Development Manager, Vaisala Oyj
Developing Sales Leadership: Managing the Revolution from Providing Technology to Providing Solutions and Service [PDF, 594 KB]
Professor Kaj Storbacka, Business Universiteit Nyenrode.
Founder, Vectia Ltd.
Fresh Food – from Products to Consumer and Customer Orientated Solutions [PDF, 2.04 MB]
Merja Leino, Director, Convenience Food & Poultry Business Unit.
Group Vice President, Quality and Safety, Atria Group Ltd.
Facts and Figures in Service – a German Perspective
Dr. Volker Stich, Management Director, FIR - Forschungsinstituts für
Rationalisierung, Germany
Implementing Service Strategy: Building Global Service Business Through Acquisitions. Case: Wärtsilä [PDF, 2.17 MB]
Thorleif Holm, Regional Sales Director, Wärtsilä Corporation.
Customer Experience & Service Design Iinnovation [PDF, 277 KB]
Tuomo Ketola, Ego Beta, Service Design & Business Development.
Moving Towards Service Opportunities in Environmental Observations – Case: Vaisala [PDF, 533 KB]
Scott Sternberg, Division Director, Vaisala Services
Summary and Final Discussion
Chairman, BestServ Forum
Kim Kaijasilta, Business Development Manager, Vaisala Oyj
The Programme of 5th Industrial Service Business day
Detailed Programme [PDF, 144KB]
Download the detailed programme.
4th Industrial Service Business Day
April 18, 2007. Messukeskus, Helsinki, Finland.
The 4th Industrial Service Business Day was held on April 18th in Messukeskus (Helsinki Fair Centre), Helsinki, Finland.
The presentations from the Service Business Day are available to download below along with the original brochure and programme.
The Presentations
Opening and Objectives
Chairman, BestServ Forum
Tapio Rauhala, Director, Tamglass Oy
Business Concepts within Integrated Value Chain - Opportunities of Partnership in Service Business [PDF, 327 KB]
Jukka Vesalainen, University of Vaasa
Case: ABB - How to Achieve Perception and Delivery in Global Service
Jarmo Heinonen, ABB Process Automation Service
Networked Service Concept [PDF, 1.22 MB]
Stefan Schleyer, SKF Germany
Tekes Technology Program Serve [PDF, 96 KB]
Minna Suutari, Tekes
Characteristics of Growth-oriented Companies - Lessons of Business Leaders
Hannele Piipari, Trainers House
Case: Tailored Weather Service Concept [PDF, 2.46 MB]
Hannu Talvitie, Vaisala Oyj
Practical Experience from World-leading E-business-embedded E-banking [PDF, 0.97 MB]
Bo Harald, TietoEnator Oyj
Industrial Service Business Models: BestServ Publication [PDF, 420 KB]
Juhani Pylkkänen, T2O Consulting Oy
The Brochure of 4th Industrial Service Business day
Programme and Registration Form [PDF, 184KB]
Download a programme and registration form.
BestServ Forum – Industrial Service Development – Service and Software Providers Day
October 19, 2006. 9AM – 4PM. Innopoli 2, Espoo, Finland.
A workshop for BestServ Round Table participants. Selected service and software providers introduce their Services, Products and Capabilities for BestServ Forum industrial partners . Workshop will be an “Open Market Place”.
For further information and programme, view the brochure (PDF, 11KB).
3rd Industrial Service Business Day
April 27, 2006. Hotel Rantasipi Sveitsi, Hyvinkää, Finland.
The 3rd Industrial Service Business Day was held in April 27, 2006 in Hotel Rantasipi Sveitsi in Hyvinkää, Finland.
The presentations from the Service Business Day are available to download below along with the original brochure and programme.
The Presentations
Welcome & Introduction [PDF, 194 KB]
Chairman, BestServ Forum
Tapio Rauhala, Director, Tamglass Oy
Growth Through Services and Solutions at Caterpillar
John Calder, Customer Support Department Manager, Caterpillar Inc.
Developing Service Business for an SME [PDF, 2,6 MB]
Anssi Rantasalo, CEO, Kemppi Oy
Service Offering and Future Service Business Trends at Nokia Networks [PDF, 685 KB]
Juhani Hintikka, Vice President, Nokia Networks
Functional Product Development:
A simulation driven approach [PDF, 1,4 MB]
Ola Isaksson, Company Specialist in Engineering Design, Volvo Aero
Value Creation through Services – Positions and Movements on the Goods-to-Services Continuum [PDF, 55 KB]
Lars Witell, Professor, Karlstad University
Serve – Innovative Services – Technology Program [PDF, 56 KB]
Minna Suutari, Senior Technology Advisor, Tekes
Intellectual Capital and Innovation: Implications for New Service Development [PDF, 339 KB]
Jim Brown, Cass Business School, London
Best Practices of Service Business Management [PDF, 377 KB]
Juhani Pylkkänen, T2O Consulting Oy
The Brochure of 3rd Industrial Service Business day
Brochure and programme [PDF, 835KB]
The brochure and programme for 3rd Industrial Service Business Day.
Nordic Conference: Innovation and Value Creation in the Service Economy
Oslo, 25-26 October 2005
The conference will highlight the importance of the service sector in the global market. You will get an international comprehensive view of existing knowledge and future directions with the Nordic region as a particular focal point.
The conference will be opened by the Norwegian minister of Trade and Industry Mr. Børge Brende. It is organised by The Research Council of Norway in co-operation with the Ministry of Science, Technology and Innovation (VTU)01/04/2012novation Centre.
See the web site: http://www.nordicserviceconference.com
2nd Industrial Service Business Day
May 12, 2005. Hotel Rantasipi, Hyvinkää Sveitsi, Finland.
The 2nd Industrial Service Business Day was held in May 12, 2005 and gathered together 120 service business professionals. The event was carried out in an international atmosphere.
The presentations from the Service Business Day are available to download below along with the original brochure and programme.
The Presentations
Introduction [PDF, 136KB]
Chairman, BestServ Forum
Hannu Tuominen, Director, Vaisala Oyj
Transforming Value Creation:
Implications for Business Models
and Business Practices [PDF, 247KB]
Øystein Fjeldstad, Professor, BI - Norwegian School of Management
Our Path to Performance Partnership [PDF, 1.2MB]
Ilkka Tykkyläinen, Senior Vice President, ABB Oy, Service
From Scheduled to Condition Based Maintenance [PDF, 4.5MB]
Arnauld Filancia, Service Product Manager, Wärtsilä Finland Oy
DNVService and Innovations [PDF, 1.4MB]
Siri Moe Jensen, Team Leader, DNV Business Networks Initiative
The Service Development of KCI Konecranes [PDF, 3.5MB]
Nelli Paasikivi, Development Director, Konecranes Service Oy
Business Model Transition from Manufacturing into Knowledge-based Service Business [PDF, 367KB]
Christian Grönroos, Professor, Swedish School of Economics and Business Administration
Testing of Industrial Services [PDF, 178KB]
Heikki Rekola, Rekola Design Oy
The Brochure of 2nd Industrial Service Business day
Brochure and programme [PDF, 493KB]
The original 2nd Industrial Service Business Day brochure.