Other Material
Managing Service Business: Winning Best Practices and Success Stories
Iiro Salkari, Vesa Salminen, Juhani Pylkkänen, 2007.
The Managing Service Business: Winning Best Practices and Success Stories summarises and reports some of the findings based of the BestServ Forum. The publication also provides an insight into potential
research topics in the area of industrial services. It approaches the challenges from a
business model viewpoint and also presents a collection of case studies and best practices with regard to
services business collected by the BestServ Round Table Groups. The authors have utilised the work of the BestServ Forum and the BestServ Round Tables carried out since
the forum started its work. The text is further based on existing research and public case studies.
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BestServ Industrial Service Business Strategy: Generic Framework and Case Examples
Ville Kosonen, 2004.
The BestServ Industrial Service Business Strategy: Generic Framework and Case Examples report was prepared for the BestServ Forum, a continuation of the BestServ
feasibility study conducted in 2003 that was funded by TEKES (The National
Technology Agency of Finland) and eight companies. The study introduces the
concept of industrial services, identifies the main problem areas associated with
industrial service business strategies and presents a generic framework to help
in the transition from a pure manufacturer to an industrial service provider.
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BestServ Feasibility Study: Final Report
Petri Kalliokoski, Göran Andersson, Vesa Salminen, Jukka Hemilä, 2004.
The BestServ feasibility study was carried out by eight Finnish machinery and equipment
manufacturing companies, Technology Industries of Finland, G. Andersson Management Consulting
and the Technical Research Centre of Finland (VTT) between December 2002 and September
2003. The BestServ project was aimed at manufacturing companies. The objectives of BestServ
were as follows: to clarify current Industrial Service business practices, to create concrete starting
points for industrial-driven development projects and to determine guidelines for collaborative
and academic research projects.
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