RoundTables

There are 3-6 RoundTables running continuously. These RT’s are lead by a company chairman and the work in them is tightly related to topical challenges of the participating companies. The work is confidential yet the RoundTables will give general level intermediate and final reports of their work.

There are four different types of RoundTable groups, namely:

  • [a] Best practices sharing RoundTable
  • [b] Service delivery chain -oriented RoundTable
  • [c] Visionary RoundTable
  • [d] Strongly problem driven, a company CASE-based RoundTable

The different RT types are targeted to service business professionals in different positions in the BestServ companies. The initiative for starting a RT comes from a BestServ member who considers some topic relevant. Around one RT a group of 5-10 companies is established and the promoter of the subject typically takes the chairman’s position. Only non-competitive companies are allowed to participate to a single RoundTable: who registers faster is accepted.

Currently running RoundTables

  • RT 1/2010: Organisation’s Capability to create customer specific service solution
  • RT 2/2010: Transformation into a service company - culture and mindset in change
  • RT 3/2010: Customer understanding
  • RT4/ 2010: A company case: how to add a new service on a wide global offering portfolio?

Previous RoundTables that have given their final report

Started in 2009

  • Service Business in Recession
  • Spare parts as Service Business
  • Methods for Sales Training

Started in 2008

  • Development of insurance like business model
  • Different development paths of new equipment...
  • Management of Customer Relationship
  • Systematic Service Development until the Proto Phase
  • Challenges in managing virtual ans scattered organizations
  • Marketing service business internally
  • Designing for lifecycle
  • Service Design
  • Networked Life Cycle Service for Wind Energy Business

Started in 2007

  • Service Business Strategies and Management
  • Management of Local Organisations and Field Staff
  • Cost Analysis, Pricing Methodologies and Profitability
  • Service Company Acquisition Process
  • Requirements for Service CRM System
  • Service Supply Chains and Networks
  • Performance Metrics
  • Managing Everyday Service Operations
  • Enterprise Architecture for Industrial Service Business

Started in 2006

  • Service Business Strategies and Management
  • Best Marketing and Sales
  • Desired Offerings
  • Service Excellence
  • International Expansion of Service Concepts
  • Service Development in World Class

Started in 2005

  • Service Sales Models
  • Service Business and Contract Management
  • Management of Service Organisations
  • Integrated Product and Service Development Models
  • Remote Monitoring Business Models
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